Workshop Delivery Staff

Joseph E. Shackford

Joe has a B.S. in aeronautical engineering from Purdue University and an M.S. in engineering management from Northeastern. He was the first engineer in GE-Aircraft Engines to complete GE's Financial Management Program course of studies.

Joe began his professional career with Sikorsky Helicopter as a flight test engineer. After three years, he moved to GE-Aircraft Engines. Twenty-five years' experience as a functional manager in worldwide commercial sales and military aviation operations led to his being named the first National Executive - India – for all GE product lines. He managed all of GE's business development operations for India, living in New Delhi from 1986 to 1989.

During this time, he managed business-to-business and business-to-government joint venture, co-production and technology transfer activities involving aircraft and marine engines, power generation electrical energy production, medical imaging equipment, factory automation, plastics, and lighting. Some opportunities involved multi-country, multi-company agreements.

Upon return to the U.S. in 1989, he managed GE-Aircraft Engine's Military Product Support Operation in Lynn, Massachusetts, through the Desert Shield activities and Desert Storm preparation. He encouraged the implementation of customer-centered process management throughout his operation, along with intensive continuous improvement activities.

In January 1991, he joined the Mattford Group as senior partner. A manager who always built his own organizations' performance through relevant skills training, process consultation, and mentoring/modeling, he now shares his worldwide business experience with TMG clients.

Joe kicks back by flying Cessnas, playing golf, dancing, and traveling the world with Kaye, as well as sharing time with four grown kids, six grandkids, and two American Eskimo dogs named Piper Super Cub and Lucas Skybear.

Kaye Shackford

Kaye attended Bennington College and graduated with an A.B. in English Education from the University of North Carolina. Her Masters in Adult Education was with Malcolm Knowles at Boston University. Her Diploma in Advanced Studies in Gestalt Psychology is from the New England Gestalt Institute.

Before joining GE, she worked for a National Laboratory for Higher Education in North Carolina. As associate director for an experimental urban ministry, she produced an issues-oriented TV series for Channel 38 in Durham, North Carolina.

During 12 years at GE-Aircraft Engines, she served as personnel manager for the sourcing and manufacturing technology organizations and as manager of marketplace education and professional development. She designed the precursor of the Negotiating Solutions workshop in 1978 and has taught iterations of the program domestically since then and internationally since 1983. She completely redesigned the workshop in 1990 to help professionals steeped in and good at positional negotiation discover at a deep value and conceptual level the far superior results possible through interest-based negotiation.

From 1986-89 she lived in India, working for GE International, designing and running training programs in Europe and South Asia. These programs included negotiation, communication skills, intensive interviewing skills, effective people management, person-job matching, and strategic account management.

She established the Mattford Group in 1988. As the original designer of the Negotiating Solutions workshop, she continues to hone the program to keep it current and useful.

In addition to playing around the world with Joe and cherishing their kids and grandkids, Kaye has written a book addressed to the aviation industry. Its title is "Charting a Wiser Course: How Aviation Can Address the Human Side of Change." She is also the human companion of Piper Super Cub and Lucas Skybear.

Office Administration Staff

Susan Pennacchio – Office, Program, and Materials Manager

Susan has worked with the Mattford Group since 1999. She began as our Materials Manager. It takes meticulous and continuing attention to detail to manage the materials for a program as complex as Negotiating Solutions. Susan assures that all workshop materials are of high quality, ordered, shipped, and there when needed.

In August 2003, she added Office and Program Management responsibilities to her role. She processes applications, gets pre-work materials to applicants, coordinates with the facilities, and supports Kaye and Joe to make sure all aspects of the program run smoothly. Contact Susan at with any questions you have about enrollment, pre-work materials, workshop venues, the status of your invoice, or other questions about coming to one of our sessions. Should your company want to transfer the workshop in-house, she will work with your people to manage a smooth transition.

Susan and her husband Mike cherish their daughter Courtney. Susan spent five years as a captain and nurse in the US Air Force. She is a dedicated soccer mom and a wonderful singer who performs with several community choirs. She remains active in nursing, working part-time as time permits. When she can carve out a little time for herself, Susan takes off for the backcountry in the mountains around Lake Tahoe to camp and meditate as far off the beaten track as possible.

Mindy Tindle – Webmaster

Mindy moved to Incline Village in 1995 to establish her own secretarial services company. She brought ten years of secretarial and word processing experience with her. For almost four years, The Mattford Group contracted with her to provide program management, office management, and financial management support. She set up many of our systems, processes, and formats. In 2002, she designed our website. She continues to maintain it. She moved on to a variety of short-term executive secretarial and administrative support roles in Reno, Nevada, and Oklahoma City, Oklahoma, before returning to college to earn an in-depth certificate in desktop publishing. Upon completion of her studies, Mindy returned to Reno in the summer of 2003 with her children, Mollie and Adam. She completed a paralegal degree program, with high honors, at Charter College. She continues to serve as our consultant regarding computer-based program administration and as our overflow program administrator. Among other projects, she created the text design for and formatted 'Charting a Wiser Course.' She enjoys being in close proximity to the recreational and relaxational resources of Lake Tahoe.

Should you experience any difficulty with our website, please let us know at or contact Mindy directly at